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  • Fastmarkets platform help
    Dashboard Excel Add-In Mobile apps APIs
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  • Prices and methodology
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    Getting Started with MyDesk Using MyDesk MyDesk advanced widgets Data available in MyDesk Troubleshooting
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    Manage users Billing and invoices Banking and vendor registration
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Installing and getting started

  • Dashboard installation
  • Getting Started with the Dashboard
  • Dashboard - Installation information for technology teams
  • Login to the Dashboard
  • Book a training webinar

Using the Dashboard

  • Navigating the Dashboard
  • How to search for prices
  • Use Search and save your favorite prices
  • Searching for news
  • Using the news list widget
  • Newsletters
  • How to use market pages
  • Create and customize your workspace
  • How to create price charts
  • How to create an historical table of prices
  • How to compare prices in chart
  • How to compare a table of prices
  • How to find and display average prices
  • Convert currency and unit of measure in the Dashboard
  • Create custom alerts
  • How to export prices from the Dashboard
  • Share content with Dashboard users
  • How can I display average prices in the Dashboard?
  • Where can I find the Daily AMM pdf?
  • Where can I find Pricing Rationale?
  • What news is available to me through the Dashboard?
  • Can I change the background color of the Dashboard?
  • Can I share a workspace or content with colleagues or market participants?
  • How to uninstall the Dashboard
  • Can I share login credentials?

Forecasts

  • Short-term forecasts
  • How to access short-term forecasts in the Dashboard
  • Battery raw material (BRM) forecasts
  • Access battery raw materials (BRM) long-term forecast

Exchange data

  • Introduction to exchange data in the Dashboard
  • What exchange data is available in the Fastmarkets platform
  • Exchange prices in the price chart widget
  • Exchange additional data and functionality
  • Exchange price in the multi price table widget
  • Exchange prices in the historic data table widget
  • Exchange prices in the live chart widget

Errors & Troubleshooting

  • Some of the market pages are grayed out and I see error messages for specific prices. Why do I not have access to this?
  • I am unable to login to the Dashboard due to an error about the past or future followed by a series of numbers
  • When I login to the Dashboard I see the following “no matching state in storage” error. What should I do?
  • I’ve successfully installed and logged into the Dashboard. Why is my Multi Price Table not displaying any prices?
  • Why am I not able to retrieve monthly average prices for US weekly scrap composites?
  • I'm not receiving newsletters
  • Error message - iat is in the future: 1638464093
  • "No matching state in storage" error
  • Why is the Multi Price Table not displaying any prices
  • Exporting data from the dashboard error
  • I did not receive my email alert
  • Login to the Dashboard
  • Date format issues when exporting from the Dashboard to Excel

Release notes

  • Dashboard release notes

Fastmarkets Carbon

  • Fastmarkets Carbon
  • Carbon FAQs

Mill Intelligence - Asset Database

  • Asset Database user guide
  • Asset Database video guide
  • Asset Database - Glossary
  • How many mills are included in the Asset Database? Does Fastmarkets cover mills globally?
  • Does Fastmarkets show production per mill?
  • What is Total Finished Products in the Asset Database?
  • How do I compare specific mills?
  • What are capacities based on?
  • Integrated pulp & paper mills
  • What is included with Consumption?
  • What is the difference between Consumption and Furnish?
  • Does Fastmarkets have more details of the consumption of chemicals?
  • Does Fastmarkets have data on water consumption or water treatment?
  • Which wood mills are covered?
  • What is the difference between cost benchmarking basic and cost benchmarking?
  • How does Fastmarkets update the data and how often?

Mill intelligence - Analytical Cornerstone (cost benchmarking)

  • Cornerstone user guide
  • Analytical Cornerstone - Glossary
  • What is Fastmarkets' cost benchmarking?
  • What is Analytical Cornerstone?
  • How many mills are cost benchmarked?
  • How does Fastmarkets RISI do the cost benchmarking?
  • How does Fastmarkets update the data and how often?
  • Where can I find the Fastmarkets cost benchmarking methodology?
  • Does Fastmarkets show production per mill?
  • What does Cash Cost contain?
  • What is the difference between price and cost?
  • How do I compare two, three or more specific mills with each other in Analytical Cornerstone?
  • What does Direct Cost contain?
  • What does Total Cost contain?
  • What does the EBIDTA Cost curve contain?
  • What is the difference between Cost Date and Balance Date?
  • Integrated pulp & paper mills
  • How can I compare the cost/view trends over a longer period of time?
  • How can I compare the cost of two specific points in time?
  • When to change the Balance Date if I use an older Cost Date?
  • What can the Quick Scenario tool do?
  • What can an Advanced Scenario do?
  • What does the Reline Baseline Data do?
  • What can the Scenario Matrix do?
  • What does the Profitability report show?
  • How can I efficiently adjust a currency scenario?
  • What are capacities based on?
  • What is included with Consumption?
  • What is the difference between Consumption and Furnish?
  • Does Fastmarkets have more details of the consumption of chemicals?
  • What are Other Chemicals?
  • What are Furnish Chemicals?
  • Does Fastmarkets have data on water consumption or water treatment?
  • How does Fastmarkets RISI allocate energy consumption per PM?
  • How does Fastmarkets determine the cost of pulpwood?
  • How does Fastmarkets determine the delivery cost?
  • Which CO2 emissions have been take into account?
  • Why is there no cost associated to Emission data in Fastmarkets' Cost benchmarking?
  • Which wood mills are covered?
  • Why does Fastmarkets not cost benchmark more wood products/sawmills?
  • How does Fastmarkets estimate the man hours in Labor cost/manning?
  • What are exempt or non-exempt employees?
  • What is the difference between cost benchmarking basic and cost benchmarking?
  • What are the machine benchmarks?

Mill Intelligence - Index Builder

  • Index Builder user guide
  • What is the Index Builder?
  • What is the difference between price and cost?
  • What is the Price Index in the Index Builder?
  • What is the Cost Index in the Index Builder?
  • What does the Compare tab represent?
  • What does “Overhead/Profit/Other” represent?
  • What does the "Converting" part represent?
  • Does Fastmarkets have a cost comparison for converters/converting plants/corrugators?
  • What’s the logic behind the Proxy grades?
  • Why is Fastmarkets' Cost Index showing quarterly data?
  • Does Fastmarkets forecast price and cost evolution?

Popular Articles

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  3. Fastmarkets Physical Prices API
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  5. Fastmarkets Authentication API
  6. Excel Add-in User Guide
  7. Fastmarkets Carbon
  8. Introduction to Fastmarkets APIs
  9. Login to the Dashboard

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