Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Become a customer
  • Contact Us
English (US)
US English (US)
FR French
ES Spanish
JP Japanese
BR Portuguese (Brazil)
  • Home
  • MyDesk

Troubleshooting

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Platform
    Dashboard Excel Add-In Mobile apps APIs
  • Log in
  • Training
  • Events
  • Prices and methodology
  • MyDesk
    Getting Started with MyDesk Using MyDesk MyDesk advanced widgets Data available in MyDesk Troubleshooting
  • Administration
    Manage users Billing and invoices Banking and vendor registration
  • Contact us
+ More

Troubleshooting

  • No historical data available in DDE Server
  • DDE Server not working
  • Why does MyDesk not give me the same price as my broker?
  • Why does a LME price seem out of the market for BID, ASK, HIGH, LOW
  • Why are the LME bid/ask so far off the market in my chart

Popular Articles

  1. Metals and mining price list
  2. Let’s get you some help
  3. Introduction to exchange data in the Dashboard
  4. Agriculture price list
  5. Login to the Dashboard
  6. Excel Add-in User Guide
  7. Fastmarkets Physical Prices API
  8. Book a training webinar
  9. Download and install the Excel Add-in

Copyright 2026 – Fastmarkets.

Knowledge Base Software powered by Helpjuice

Expand