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  • Prices and methodology
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Installing and getting started

  • Dashboard installation
  • Getting Started with the Dashboard
  • Dashboard - Installation information for technology teams
  • Login to the Dashboard
  • Book a training webinar

Using the Dashboard

  • Navigating the Dashboard
  • How to search for prices
  • Use Search and save your favorite prices
  • Searching for news
  • Using the news list widget
  • Newsletters
  • How to use market pages
  • Create and customize your workspace
  • How to create price charts
  • How to create an historical table of prices
  • How to compare prices in chart
  • How to compare a table of prices
  • How to find and display average prices
  • Convert currency and unit of measure in the Dashboard
  • Create custom alerts
  • How to export prices from the Dashboard
  • Share content with Dashboard users
  • How can I display average prices in the Dashboard?
  • Where can I find the Daily AMM pdf?
  • Where can I find Pricing Rationale?
  • What news is available to me through the Dashboard?
  • Can I change the background color of the Dashboard?
  • Can I share a workspace or content with colleagues or market participants?
  • How to uninstall the Dashboard
  • Can I share login credentials?
  • Where can I find and download my RISI pdf report ?
  • Creating a Spread in the Price Chart Widget
  • Filter news by Date
  • Search for Newsletters
  • Pinning Workspaces and Market Pages
  • Decimal places setting when using Conversion
  • PIX Price Indices (published previously by FOEX)

Forecasts

  • Short-term forecasts
  • How to access short-term forecasts in the Dashboard
  • Battery raw material (BRM) forecasts
  • Access battery raw materials (BRM) long-term forecast
  • Corrugated box statistics

Exchange data

  • Introduction to exchange data in the Dashboard
  • What exchange data is available in the Fastmarkets platform
  • Exchange prices in the price chart widget
  • Exchange additional data and functionality
  • Exchange price in the multi price table widget
  • Exchange prices in the historic data table widget
  • Exchange prices in the live chart widget

Errors & Troubleshooting

  • Some of the market pages are grayed out and I see error messages for specific prices. Why do I not have access to this?
  • I am unable to login to the Dashboard due to an error about the past or future followed by a series of numbers
  • When I login to the Dashboard I see the following “no matching state in storage” error. What should I do?
  • I’ve successfully installed and logged into the Dashboard. Why is my Multi Price Table not displaying any prices?
  • Why am I not able to retrieve monthly average prices for US weekly scrap composites?
  • I'm not receiving newsletters
  • Error message - iat is in the future: 1638464093
  • "No matching state in storage" error
  • Why is the Multi Price Table not displaying any prices
  • Exporting data from the dashboard error
  • I did not receive my email alert
  • Login to the Dashboard
  • Date format issues when exporting from the Dashboard to Excel

Release notes

  • Dashboard release notes

Fastmarkets Carbon

  • Fastmarkets Carbon
  • Carbon FAQs
  • Carbon Credits Platform User Guide
  • Fastmarkets CBAM Platform User Guide

Mill Intelligence - Asset Database

  • What is Fastmarkets Mill Intelligence ?
  • What does the Mill Asset Database provide?
  • Asset Database user guide - PDF
  • Asset Database video guide
  • Asset Database - Glossary
  • How to Set General Preferences
  • How to Search for Mill/Facility, Projects & Company Data
  • How to Access Mill Details from any report in the Asset Database
  • How to Export Mill Data
  • Mill Map/Facility Map/Asset Map
  • How to Search Mill Projects
  • How to Search Company Profiles
  • How does Fastmarkets RISI update the data?
  • Does Fastmarkets RISI show production per mill?
  • What is Total Finished Products in the Asset Database?
  • How do I compare multiple specific mills?
  • What are capacities based on?
  • Integrated pulp & paper mills
  • What is included with Consumption?
  • What is the difference between Consumption and Furnish?
  • Consumption of chemicals at pulp & paper mills
  • Does Fastmarkets have data on water consumption or water treatment?
  • Which lumber/wood products mills are covered?
  • What is the difference between cost benchmarking basic and full cost benchmarking?
  • How to save Mill Groups/Projects Groups/Companies Groups
  • How to Email Feedback or Questions to Fastmarkets' engineers and analysts
  • How many mills are cost benchmarked?

Mill intelligence - Analytical Cornerstone (cost benchmarking)

  • What is Fastmarkets Mill Intelligence ?
  • What does Analytical Cornerstone provide?
  • What is Fastmarkets RISI's cost benchmarking?
  • Cornerstone user guide - PDF file
  • Flowsheet - Glossary of symbols
  • Analytical Cornerstone Homepage
  • How many mills are cost benchmarked?
  • How does Fastmarkets RISI do the cost benchmarking?
  • How does Fastmarkets RISI update the data?
  • Fastmarkets Analytical Cornerstone cost benchmarking methodology
  • Mills section in Analytical Cornerstone
  • Does Fastmarkets RISI show production per mill?
  • Which lumber/wood products mills are covered?
  • What is the difference between price and cost?
  • What is the difference between Cost Date and Balance Date?
  • Integrated pulp & paper mills
  • How can I compare the cost/view trends over a longer period of time?
  • How can I compare the cost at two specific points in time?
  • When to change the Balance Date if I use an older Cost Date?
  • Reline Baseline Data
  • What can the Scenario Matrix do?
  • What does the Profitability Report show?
  • How can I efficiently adjust a currency scenario?
  • What are capacities based on?
  • What is included with Consumption?
  • What is the difference between Consumption and Furnish?
  • Consumption of chemicals at pulp & paper mills
  • Does Fastmarkets have data on water consumption or water treatment?
  • How does Fastmarkets RISI allocate energy consumption per PM?
  • How does Fastmarkets determine the cost of pulpwood?
  • How does Fastmarkets determine the delivery cost?
  • Which CO2 emissions have been take into account?
  • Is there any cost associated to Emission data in Fastmarkets' Cost benchmarking?
  • Why does Fastmarkets not cost benchmark more wood products/sawmills?
  • How does Fastmarkets estimate the man hours in Labor cost/manning?
  • What are exempt or non-exempt employees?
  • What is the difference between cost benchmarking basic and full cost benchmarking?
  • What are the machine benchmarks?
  • Does Fastmarkets forecast mill cost?
  • Does Fastmarkets have cash cost for converters/corrugators?
  • What does Materials and Maintenance cost contain?
  • How to highlight and label mills or companies
  • How to create a Custom Market
  • How to Email Feedback or Questions to Fastmarkets' engineers and analysts
  • Saved Markets
  • Saved Mill Groups: compare multiple specific mills
  • Scenario Manager

Mill Intelligence - Index Builder

  • Index Builder user guide - PDF file
  • What is the Index Builder?
  • How do I create an Index in the Index Builder?
  • What is Fastmarkets Mill Intelligence ?
  • What is the difference between price and cost?
  • What does the Price Index in the Index Builder represent?
  • What does the Cost Index in the Index Builder represent?
  • What does the Compare tab represent?
  • What does “Overhead/Profit/Other” represent?
  • What does the "Converting" part represent?
  • Does Fastmarkets have cash cost for converters/corrugators?
  • What’s the logic behind the Proxy grades?
  • Why is Fastmarkets' Cost Index showing quarterly data?
  • Does Fastmarkets forecast mill cost?

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