1. Clear App Cache and System Data

• Go to Settings > Apps > Fastmarkets.
• Tap Storage.
• Select Clear Cache, then Clear Data.
• Relaunch the app and attempt to log in.

2. Update Android System WebView and Google Chrome

• Open the Google Play Store.
• Search for Android System WebView and install any available updates.
• Search for Google Chrome and install any available updates.
• Restart your device and re-open the Fastmarkets app.

3. Disable Samsung Battery Optimizations for the App

• Go to Settings > Apps > Fastmarkets > Battery.
• Change the setting from Restricted to Optimized or Unrestricted.
• Ensure the app is not listed under Settings > Device Care > Battery > Background Usage Limits > Deep Sleeping Apps.

4. Check App Permissions

• Go to Settings > Apps > Fastmarkets > Permissions.
• Ensure all required permissions are enabled.

5. If the issue still cannot be resolved, please provide the following details:

• Fastmarkets app version.
• Whether the issue occurs on Wi-Fi, mobile data, or both.
• Whether a VPN is being used.
• A screen recording of the issue, if possible.
• The approximate date and time when the issue occurred.
• Let’s get you some help.

Extra troubleshooting steps for iOS

1. Force Close and Reopen the App

• Swipe up from the bottom of the screen (or double-press the Home button on older devices).
• Find the Fastmarkets app and swipe it away to close it.
• Reopen the app and check if the issue persists.

2. Restart the iPhone

• A simple device restart can resolve temporary system issues:
• Restart the device.
• Launch the Fastmarkets app again.

3. Update the App

• Open the App Store.
• Search for Fastmarkets.
• Install any available update.

4. Check for iOS Updates

• Ensure the device is running the latest supported version of iOS:
• Go to Settings > General > Software Update.
• Install any available updates.
• Restart the device after updating.

5. Reinstall the App

• If the issue persists:
• Delete the Fastmarkets app.
• Restart the device.
• Download the latest version from the App Store.
• Sign in again.

6. Check Network Connectivity

• Try switching between Wi-Fi and mobile data, or connect to a different Wi-Fi network.
• If you are connected to a VPN, temporarily disable it and try again.
• If no VPN is in use and login or connectivity issues persist, try connecting through a VPN to determine whether the issue is related to the local network.

7. Verify App Permissions

• Go to Settings > Apps > Fastmarkets.
• Ensure any required permissions (such as Notifications or Local Network, if applicable) are enabled.

8. Check Available Storage, low storage can cause apps to behave unexpectedly:

• Go to Settings > General > iPhone Storage.
• Ensure sufficient free storage is available (at least 1–2 GB is recommended).

9. If the issue still cannot be resolved, please provide the following details:

• Device model (e.g. iPhone 16 Pro, iPad Air M2).
• iOS/iPadOS version.
• Fastmarkets app version.
• Whether the issue occurs on Wi-Fi, mobile data, or both.
• Whether a VPN is being used.
• A screen recording of the issue, if possible.
• The approximate date and time when the issue occurred.
• Let’s get you some help.