Login to the Dashboard
Learn how to access the Fastmarkets Dashboard and resolve common username, password and subscription errors.
Table of Contents
Log in to the Dashboard
To log in to the Dashboard - Click here
Common login problems
If your attempt to log in is unsuccessful, you may have received one of the following error messages.
“You don’t have any active subscriptions”
If you see this message, please contact your Account Manager for assistance.
If you’re not sure who your Account Manager is, let’s get you some help.
“Check your username and password”
There are a number of steps you may wish to take to resolve this:
Make sure you are using the correct username, which is the email address registered to your account.
If you need to reset your password, please select Reset your password.
If resetting your password does not resolve the issue, try the following:
- Press Ctrl + Shift + Delete to open your browser settings and clear the cache and cookies.
- Close all browser windows, then reopen the browser.
- Make sure your browser is updated to the latest available version.
- Open the Fastmarkets Dashboard directly rather than using a saved bookmark.
- Try signing in using a private or incognito window or a different browser.
If the issue continues, please contact Fastmarkets Support and include a screenshot of the error message.
If you have not received a password reset email from hello@fastmarkets.com, please see - I have not received a welcome email or a password reset email
Further help
Further help
If you have more questions or need further support please look at all the help content available on our Support Hub. If you can't find what you need and want to contact our support teams then Let’s get you some help.