Before you start

• Check your Junk, Spam, Clutter, Quarantine and Deleted Items folders.
• Search your mailbox for Fastmarkets, welcome, reset password and the relevant sender address listed below.
• Confirm that you are checking the same email address registered to your Fastmarkets account.

Fastmarkets Dashboard 

Fastmarkets Dashboard welcome emails and password reset emails are sent from: hello@fastmarkets.com

If you cannot find the email:

1. Check your junk, spam and quarantine folders.
2. Ask your IT team to allow hello@fastmarkets.com and the IP address 149.72.113.25
3. Request a new password reset using the email address registered to your Fastmarkets account: Reset your Fastmarkets Dashboard password
4. Once your password has been set, sign in here: Log in to the Fastmarkets Dashboard
5. If you still need help then, let’s get you some help. 

If you requested more than one password reset email, use the most recent reset link.
 

Hardwood Market Report (HMR)

HMR uses a separate account and login process from the Fastmarkets Dashboard and MyDesk.

If you cannot find your HMR welcome email or password reset email:

1. Check your junk, spam and quarantine folders.
2. Search for messages from client.services@fastmarkets.com or orderoperations@fastmarkets.com.
3. Go to MyHMR and use the password reset option available on the login page.

If you still cannot access HMR, contact Fastmarkets Support here so that we can check your account and help you regain access.

Fastmarkets MyDesk

MyDesk uses a separate login and password reset process from the Fastmarkets Dashboard.

If you cannot find your MyDesk welcome email or password reset email:

1. Check your junk, spam and quarantine folders.
2. Search for messages from client.services@fastmarkets.com or orderoperations@fastmarkets.com.
3. Use your MyDesk username to request a password reset: Reset your MyDesk password
4. Sign in here: Log in to Fastmarkets MyDesk
5. If you still need help then, let’s get you some help. 

If you have received a temporary password, enter it in the Old password field when prompted to create a permanent password. Make sure there are no spaces before or after the username or password.

Ask your IT team to allow Fastmarkets emails

Your organisation's email security settings may block or quarantine automated emails even when they do not appear in your junk folder.

Ask your IT team to allow:

• hello@fastmarkets.com for Fastmarkets Dashboard welcome emails and password resets
• alerts@notify.fastmarkets.com for Fastmarkets alerts and notifications
• client.services@fastmarkets.com
• orderoperations@fastmarkets.com
• IP address: 149.72.113.25

Adding the alert service address will help with Fastmarkets alerts, but Dashboard welcome emails and password reset emails should be searched for under hello@fastmarkets.com.

Still need help?

If you have followed the steps above and the email has still not arrived, contact Fastmarkets Support.

Please include:

• Your full name
• Your business email address
• Your company name
• The product you are trying to access: Dashboard, MyDesk or HMR
• Whether you need a welcome email or a password reset email