Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Become a customer
  • Contact Us
English (US)
US English (US)
JP Japanese
  • Home
  • Fastmarkets platform help
  • Excel Add-In
  • Using the Excel Add-in

How to fix a "#VALUE" error

Written by Ned Keco

Updated at June 24th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Fastmarkets platform help
    Dashboard Excel Add-In Mobile apps APIs
  • Training
  • Logging in
  • Price methodology
  • Fastmarkets MyDesk help
    Getting Started with MyDesk Using MyDesk MyDesk advanced widgets Data available in MyDesk Troubleshooting
  • Administration
    Manage users Billing and invoices Banking and vendor registration
  • Contact us
+ More

Table of Contents

When exporting data from the Dashboard to the Excel Add-in the formula returns a #VALUE error.

When exporting data from the Dashboard to the Excel Add-in the formula returns a #VALUE error.

Exporting prices from the Dashboard is a 2-step process – the format of the data copied from the Dashboard is controlled by the regional/language settings in the browser. These need to be aligned to the below Region settings of your pc or laptop in order for the format of the data to work.

Depending on your browser settings the Excel Add-in formulae may export with a semi colon “;” or comma “,” as a list separator. You can check this by selecting “Copy for Excel Add-in” in the Dashboard widget and pasting directly into Word or Notepad:

To ensure Excel is aligned with either of the above, you can check your pc/laptop Clock & Region settings. From your start menu open Control Panel > Clock and Region > Change date, time or number formats > Additional settings (as per screenshots below):

If your browser regional settings export with semi-colon’s, set the List separator to semi-colons so your Excel formulae will look like this:

If your browser regional settings export with commas set the List separator to commas so your Excel formulae will look like this:

#value repair guide

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Working with Excel Add-in templates
  • Download Excel Add-in templates
  • Copying from Dashboard to Add-In

Copyright 2025 – Fastmarkets.

Knowledge Base Software powered by Helpjuice

Expand