Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Become a customer
  • Contact Us
English (US)
US English (US)
JP Japanese
  • Home
  • Fastmarkets platform help
  • Dashboard
  • Errors & Troubleshooting

Why is the Multi Price Table not displaying any prices

Written by Tom Berrett

Updated at June 24th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Fastmarkets platform help
    Dashboard Excel Add-In Mobile apps APIs
  • Training
  • Logging in
  • Price methodology
  • Fastmarkets MyDesk help
    Getting Started with MyDesk Using MyDesk MyDesk advanced widgets Data available in MyDesk Troubleshooting
  • Administration
    Manage users Billing and invoices Banking and vendor registration
  • Contact us
+ More

Table of Contents

I've successfully installed and logged into the Dashboard. Why is my Multi Price Table not displaying any prices?

I've successfully installed and logged into the Dashboard. Why is my Multi Price Table not displaying any prices?

The Fastmarkets uses websockets connection, an advanced technology to provide immediate price updates for physical price assessments as well as streaming exchange and Over the Counter (OTC) prices such as precious metal and foreign exchange spot prices to the Dashboard. In some instances, your IT team may have imposed firewall restrictions on this type of streaming websockets traffic. Please check with your IT team to see if this is the case and ask them to allow the Fastmarkets IP address 51.11.29.150. It is unlikely this IP address will change.

price table display issue

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • I’ve successfully installed and logged into the Dashboard. Why is my Multi Price Table not displaying any prices?
  • How to compare a table of prices
  • Exchange price in the multi price table widget

Copyright 2025 – Fastmarkets.

Knowledge Base Software powered by Helpjuice

Expand