The Fastmarkets uses websockets connection, an advanced technology to provide immediate price updates for physical price assessments as well as streaming exchange and Over the Counter (OTC) prices such as precious metal and foreign exchange spot prices to the Dashboard. In some instances, your IT team may have imposed firewall restrictions on this type of streaming websockets traffic. Please check with your IT team to see if this is the case and ask them to allow the Fastmarkets IP address 51.11.29.150. It is unlikely this IP address will change.