Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Become a customer
  • Contact Us
English (US)
US English (US)
JP Japanese
  • Home
  • Platform
  • Dashboard
  • Errors & Troubleshooting

When I login to the Dashboard I see the following “no matching state in storage” error. What should I do?

Written by Tom Berrett -RS

Updated at August 5th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Platform
    Dashboard Excel Add-In Mobile apps APIs
  • Log in
  • Training
  • Events
  • Prices and methodology
  • MyDesk
    Getting Started with MyDesk Using MyDesk MyDesk advanced widgets Data available in MyDesk Troubleshooting
  • Administration
    Manage users Billing and invoices Banking and vendor registration
  • Contact us
+ More

Please check your browser cookies – there can be an issue with using storage when third-party cookies are blocked.

Steps in Google Chrome:

  1. Open Dashboard login page – https://dashboard.fastmarkets.com
    1. Delete cookies from dashboard. fastmarkets.com in Chrome settings. Click on the 3 dots elipse icon to the right of the URL bar > Settings > Security and privacy > Cookies and other site data > See all cookies and site data > search for dashboard.fastmarkets.com
    2. Login
  2. Check browser security settings – if custom block settings are used there, we suggest trying at least Strict or Standard mode
dashboard error state storage dashboard

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Login to the Dashboard
  • Login to HMR
  • Login to MyDesk
  • Why is the Multi Price Table not displaying any prices

Copyright 2025 – Fastmarkets.

Knowledge Base Software powered by Helpjuice

Expand