Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Kerry Jacobs
kerry.jacobs@fastmarkets.com
3
Article
Last Month
DDE Server not working
Published July 25th, 2025 by Kerry Jacobs
MyDesk DDE Server not working If you find that your DDE Server dynamic price links are not working, please try the following Close all the DDE Server and Excel processes from the Task Bar. Then log into DDE Server and open their Excel file. You need to always log into the DDE Server first, then open your Excel document. If you open the document and
Why does a LME price seem out of the market for BID, ASK, HIGH, LOW
Published August 5th, 2025 by Kerry Jacobs
Queries on why the LME price fields - High, Low, or BID, ASK look out of the market: example screenshot taken on 17/5/22 where the Low is showing -891.50. This was queried by the client as it is out of range of where the market was trading on that date. The LME confirmed that this price was implied by them. The LME BID or ASK price is not the tra
No historical data available in DDE Server
Published July 25th, 2025 by Kerry Jacobs
No historical data available in MyDesk DDE Server If you can't find the menu for historical data in the DDE Server (but you can see all live data menus), login to the DDE Server, in the wizard, go to Tools > Settings - check that the History setting is enabled (ticked), then restart the DDE Server
Viewing News in MyDesk
Published July 25th, 2025 by Kerry Jacobs
Viewing News MyDesk contains key headlines about or affecting the exchange markets coming from Fastmarkets editorial teams. On the Advanced tab you can view the top news reports and the latest news headlines. You can carry out a keyword search in the Latest News widget by typing into the Search bar for any word or phrase and clicking on Search. In
Why are the LME bid/ask so far off the market in my chart
Published August 5th, 2025 by Kerry Jacobs
As the LME Cash and Cash to 3M charts in MyDesk use the BID field, the charts can be affected. You can see below the market bids lying in wait for “Good Till Cancelled” (GTC) order which can sometimes come to the surface. Trader, recognise that these bids are testing the market and that the market never traded anywhere near there. However, it
Why does MyDesk not give me the same price as my broker?
Published August 5th, 2025 by Kerry Jacobs
Sometimes there may be confusion regarding the LME Bid and Ask prices displayed in MyDesk. To clarify, while MyDesk shows these prices, it does not indicate the presence of an open order available for trading. The client mentioned: “We make our calculations based on the Fastmarkets screen, then we call one of our brokers.” This suggests a misunderst
Load More